Frequently asked questions

You must bring a physical, government-issued photo identification proving you are 21 years of age or older. Acceptable forms include a state-issued driver's license, non-driver ID card, passport, or military ID. We cannot accept digital photos of IDs, temporary paper IDs, or expired identification. This is a strict New York State regulatory requirement.

Due to federal banking guidelines, we cannot accept credit cards. We accept physical cash and PIN-based debit cards. For your convenience, every Canna Planet dispensary has an ATM available in store.

In New York State, adults aged 21 and older can legally purchase and possess up to 3 ounces (85 grams) of cannabis flower OR up to 24 grams of concentrated cannabis (including vapes, edibles, and extracts) per single transaction.

Browse our menu online, select your items, choose your pickup time, and place your order. You will receive an order confirmation. When you arrive at your chosen dispensary, check in at the door and head to order pickup for a fast checkout. Your items will be pre-packaged and ready.

Online orders are placed for secure, in-store pickup at any of our ten licensed dispensaries across the Hudson Valley, Catskills, and Mohawk Valley. Call your local store for the latest on delivery availability in your area.

Yes. The Canna Planet mobile app lets you browse live menus, track your reward points, and place express orders. Our loyalty program earns points on every purchase, with member rewards, birthday perks, and savings across all Canna Planet locations. Ask any budtender to get enrolled.

Absolutely. Every single product on our shelves is grown, harvested, and packaged in New York State and undergoes rigorous, multi-stage testing by independent, state-licensed laboratories. This testing verifies exact cannabinoid potencies and guarantees complete absence of harmful pesticides, heavy metals, residual solvents, or biological contaminants.

Distillate is a highly purified oil consisting almost entirely of isolated THC, offering strong potency and a clean profile. Live Resin is extracted from fresh cannabis plants that are flash-frozen immediately at harvest, retaining the complete spectrum of natural terpenes and cannabinoids for a richer, more flavorful entourage effect.

No. On-site consumption is strictly prohibited inside or on the surrounding physical property of all Canna Planet dispensaries. All purchases must remain sealed in their child-resistant exit bags until you reach a private residence or legally designated consumption area.

No medical card is required. Canna Planet is fully licensed by the New York State Office of Cannabis Management (OCM) to serve adult-use customers aged 21 and older with a valid government-issued photo ID.

Yes. Every Canna Planet location offers convenient parking, and our Middletown store sits beside the Galleria at Crystal Run with extensive retail parking surrounding it.

Canna Planet operates ten licensed adult-use dispensaries in New York: Kingston, Wappingers Falls, Newburgh, Middletown, Ellenville, Monticello, Liberty, and Catskill in the Hudson Valley and Catskills, plus Herkimer and Rome in the Mohawk Valley. Every store offers in-store shopping and online ordering for pickup.